FAQ – Registration Frequently Asked Questions

Before contacting the Congress Organising Secretariat, please read through the following Frequently asked questions or visit the ICM 2023 Registration guidelines.


Registration Form



How do I register for the Congress?

The delegate/secretary/contact person must Create an Account in the online registration portal, and then continue filling out the online registration form. The delegate details (who will attend the congress) will be required. Automatically will be created the account based on the delegate’s email address.

If you already filled in all your details, you will not have to fill in the details in the form again.

Problem with logging in to the registration portal.

If you have forgotten your password, click here to retrieve it.

If you have forgotten your username, please contact us and outline your query.

I cannot find my registration confirmation email.

Institutes with high security and privacy settings may transfer emails sent from the online system to junk folders. You may also check the emails in the Mailing Archive and Communication Log on ICM 2023 homepage.

I received a Special code. How can I apply it?
  1. Create an account or sign into your existing account in the registration portal.
  2. Once you have created an account, please click on the blue button.
  3. Fill out your contact and invoice details.
  4. On the Registration fee page, you will be able to use the code. Once entered YOU MUST HIT THE SMALL MAGNIFYING GLASS ON THE RIGHT ON THE CODE BOX, this will activate the code. Please see highlighted in the picture above.
How can I register an accompanying person?

In the registration form, after choosing you’re your congress fee, you can select the accompanying person fee on the following page.

How can I register more than 1 person or create a group registration?

If you wish to register less than 5 participants/delegates, it can be processed under one account. After finishing the first registration there is the button “add participant”. To register 6 and more participants, please contact us.

Cancellation and Changes

(Further details can be found in the Registration guidelines)



Can I make a change of details in my registration?

For any change, an administrative fee of 20 USD will be charged. All changes must be notified in written form to the Congress Secretariat.

What is the cancellation policy if I cannot attend the ICM 2023?

Please find our cancellation policy in the Registration guidelines.

I can no longer attend the Congress, but my colleague is available. What is the substitution policy?

It is possible to change the name of the participant. For any change of name, a fee of 20 USD will be charged. All changes must be notified in written form to the Congress Secretariat.

What to do if you need to change your details?

Any change must be notified in written form to the Congress Secretariat.

Payment Issue and Invoice Request



I selected bank transfer as my payment option, but now I want to pay with a credit card.

If you log in to the portal and click on the button Manage your registration, you will be forwarded to the next page, where you can change your payment method.

My payment was declined/Cancelled, what I should do?

First, please check if your payment has been charged to your account. From time to time the connection between our registration system and online payment provider takes a while. If the payment was declined, please contact the Congress Secretariat.

How can I ask for an advance invoice to proceed with the payment by my institution/company?

The advance invoice will be sent upon request to Congress Secretariat.

Invoice Details request

The invoice details (name of company/institution, full address, VAT number if applicable) are important for your final invoice. Please note that a 20 EUR administrative fee will be charged for any changes. The change is only possible only within 3 days from the date of registering.

Invitation Letter


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I need an invitation letter for VISA purposes. How do I receive it?

A VISA invitation letter can be downloaded from the Online Registration Portal after the registration is confirmed and paid in full. If you need assistance with the VISA invitation letter, please contact the Congress Secretariat.




Can I obtain a Certificate of Attendance?

All registered delegates present on-site are entitled to receive a Certificate of Attendance. The certificate can be downloaded from the Online Registration Portal after the event.

Travel Information



What are the COVID-19 requirements to enter Bali?

Please find information regarding the COVID-19 health requirements here

Do I need a VISA to enter Bali?

Please find information regarding the VISA here.